Refund policy

Effective Date: 25-08-2026

Welcome to trendingonline.shop. We want you to have a smooth shopping experience. Please read this Refund & Return Policy carefully before placing an order.

1. Return Eligibility

You may request a return if:

You received a damaged product.
You received the wrong product.
The product has a manufacturing defect.
The product is incomplete or missing any advertised component.

To be eligible for a return:

The return request must be submitted within 7 days of delivery.
The product must be unused and in its original condition.
Original packaging, tags, accessories, and other included items should be retained.
Proof of purchase or your order number must be provided.

2. Non-Returnable Items

Returns may not be accepted for:

Products that have been used, washed, altered, or damaged after delivery.
Products damaged because of misuse or improper handling.
Products returned without the original packaging or included accessories.
Items specifically marked as non-returnable or final sale.

3. How to Request a Return

To request a return, contact us at support@trendingonline.shop with:

Your order number.
Reason for the return.
Photographs or videos showing the issue, where applicable.

Our team will review the request and provide further instructions.

4. Refunds

Once the returned product is received and inspected:

Approved refunds will generally be processed within 5–7 business days.
Refunds will normally be issued to the original payment method.
The time taken for the refund to appear in your account may depend on your bank or payment provider.

5. Exchanges and Replacements

If you receive a damaged, defective, or incorrect product, we may offer a replacement or exchange, subject to product availability.

6. Return Shipping

If the return is due to our error, such as receiving a wrong, damaged, or defective product, we will provide appropriate assistance regarding return shipping.

For other approved returns, applicable return shipping costs may be the customer's responsibility.