Refund policy

Effective Date: 08-08-2026

Welcome to OnlineTrend.shop. We strive to provide high-quality products and an excellent shopping experience. Please read our Refund & Return Policy carefully before placing an order.

1. Return Eligibility

You may request a return if:

You received a damaged product.
You received the wrong item.
The product has a manufacturing defect.
The product is incomplete or missing parts.

To qualify for a return:

The request must be submitted within 7 days of delivery.
The product must be unused and in its original condition.
All original packaging, accessories, manuals, and tags must be included.
Proof of purchase is required.

2. Non-Returnable Items

The following items are not eligible for return:

Used, washed, or altered products.
Products damaged due to customer misuse.
Clearance, final sale, or non-returnable items.
Products returned without original packaging.

3. Refunds

After receiving and inspecting the returned item:

Approved refunds will be processed within 5–7 business days.
Refunds will be credited to the original payment method.
Bank processing times may vary.

4. Return Shipping

If the error is on our side, return shipping costs will be covered by us.
For all other approved returns, customers may be responsible for return shipping charges.